Shipping

1. Delivery methods

We offer you the guarantee of working with first-rate transport companies (Fedex & Correos) that offer their clients a tracking system for their shipments over the Internet, with which you can know the status of the shipment at any time and from anywhere .

2. Delivery times for orders

Delivery times are average times corresponding to preparation-manufacturing and shipping times. The delivery time for orders from our online store varies from 48 hours to a maximum of 15 business days.

The specific term of each order varies according to the stock available at the time of receipt. Most of our orders are prepared in 24-48 hours, but a minority of items must be manufactured. The manufacturing period is a maximum of 15 business days from the order confirmation. Once your order leaves our warehouse you will receive a notification message in your email.

In the event that turboswim.com cannot meet this deadline, the customer may proceed to confirm, change or partially or totally cancel the order. If the client opts for the total cancellation, the amount paid will be refunded in full within a maximum period of three working days.

Crotton, SA reserves the right to make partial shipments, not assuming any additional charge for the customer.

The transit of transport, the time that elapses from when the order leaves our warehouses until delivery, is established from one (mainland Spain) to four days (other destinations in the world), depending on the location.

Crotton, SA cannot be held liable for non-compliance with these deadlines, in the event of force majeure, such as a total or partial strike (especially in the means of transport), or other similar causes.

3. Shipping costs

The rates for each area will be calculated based on the geographic location of the recipient and the weight / volume of the total items purchased. Shipping costs appear separately from the price of the item and do not include taxes, which will be calculated separately if applicable.

When all the items in the basket are confirmed, the online store automatically calculates the shipping costs. If you modify the items in your basket or change the destination of your order, the transport costs may vary.

The transport companies usually used in our shipments are:

Peninsular Spain: Correos

Spain Balearic Islands: Spain-Tir

Spain Canary Islands, Ceuta and Melilla: Correos

Rest of the world *: Correos / Fedex

* shipments to Andorra and Russia by registered mail.

Crotton, SA reserves the right to change the transport agency, without this implying an exceptional expense for the client or damaging the delivery conditions of your order

4. Customs and taxes

Deliveries in the European Union.

The prices of the products that are for sale in the online store include 21% VAT (items and shipping costs).

Orders destined for the Canary Islands, Ceuta and Melilla are subject to various customs expenses and taxes specific to their Autonomous Community. The payment of these, if they originate, will correspond to the customer and will be paid at the time of delivery of the merchandise.

Deliveries in non-EU countries.

The prices of the products that are for sale in the online store do not include any type of tax from any country.

Purchases with a delivery address in non-EU countries will be exempt from paying VAT. Duties and other customs expenses, if they arise, will be borne by the customer and will be paid at the time of delivery of the merchandise. We advise you to find out about the particular conditions of each country.

For shipments to Russia, Crotton, SA reserves the right to cancel orders for an amount greater than $ 100 and / or more than five articles, due to the strict customs restrictions imposed by the country. In this case, the full amount of the order would be returned immediately by the same means that the payment was made.

The purchasing system is subject to current legislation in Spain, therefore the sale operations will be understood to be carried out at the address of Crotton, SA c / Progrés 340, 08918 Badalona (Barcelona), Spain.

5. Precautions at the time of delivery

It is the responsibility of the recipient to check the shipments upon arrival, stating in writing at the time of delivery the observations and claims that they deem justified (including rejecting the package) if they verify that the package is likely to have been opened or shows clear signs of deterioration. . These observations must be communicated to turboswim.com in the shortest possible time.

Returns

Any item purchased from turboswim.com has a full satisfaction guarantee.

If you are not satisfied with your purchase, you can return part or all of the order, notifying it within 7 calendar days from receipt of the merchandise. Once we receive the product and confirm its good condition, we will refund the amount of the item but not the shipping costs paid in the order.

If you wish to change the size, color or model of the purchased item, you must proceed in the same way. Once we have verified the good condition of the product, we will start the production of the new item and will send it to you as soon as possible without extra charge. Forwarding is usually carried out by the Post Office, if you choose another method, you will be responsible for all costs.

In the case of defective products or that do not correspond to the order placed by the customer, we will assume all the expenses derived from the change and subsequent shipment of the correct order. Upon receiving the package, the good condition of the product will be confirmed and that it was indeed an error on our part. Next, the new product will be shipped.

In no case will the exchange or return of those items used, manipulated by the client or that do not arrive in their original packaging be accepted. Neither will return postage due or cash on delivery be accepted.

Wear or deterioration caused by use, misuse or the passage of time will not be a reason for change.

To carry out a return or exchange you should contact us through "Contact" or by sending an email to info@turboswim.com.

They should direct their return packages (by mail preferably) to:

CROTTON, SA

"Online store"

Progrés 340

08918 Badalona, ​​Spain

Once the package has been received in our warehouses and the content has been reviewed, we will proceed according to the instructions indicated on the return form.

No changes will be accepted without prior authorization from turboswim.com.

For hygiene, swimsuits should be tried on with underwear.

Contents and information provided

Turboswim.com reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time.

We make every effort to offer the information contained on the web truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of turboswim.com, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, we will notify the customer of said error and they will have the right to cancel their purchase at no cost on their part.

The turboswim.com website, as well as the emails you receive from turboswim.com, contain material protected by copyright. You agree that you do not acquire ownership of this protected material by the mere fact of downloading information protected under copyright or copyright from the web. Crotton, SA is the owner and owns the property in the selection, coordination, arrangement and modification of the content published on the web, as well as in its originals.

Users of the website turboswim.com will act responsibly and use the tools provided by turboswim.com in a correct and legal manner. If turboswim.com determines that any of the users is not using the tools it provides responsibly, turboswim.com will be empowered to censor, edit or block all types of transmissions of information from this user or use of the turboswim.com system.